Careers

Primary Responsibilities: • Assist members in completing loan applications, process approved loans, disburse funds and secure credit union interest in any collateral. • Maintain a thorough knowledge of and perform routine transactions including, but not limited to: new accounts, share draft accounts, different IRAs available, share certificates, direct deposit, lines of credit advances, temporary check issues and plastic card requests. • Provide routine information regarding credit union services, membership requirements and cross sale of our various products. • Respond to members’ requests, problems and complaints and/or direct the member to the proper person for specific information and assistance. • Maintain a thorough knowledge of applicable regulations and credit union products and services and be able to discuss with members and train or assist lower level employees as requested. • Assist members in balancing their accounts, setting up payroll distribution and researching account problems or assisting on the Teller Line, as needed. Qualifications Required: High School graduate with at least 2 years of financial institution experience and possessing exceptional interpersonal and member skills. *Will require Saturdays*

SUMMARY: Develops, manages and maintains assigned marketing campaigns and communications including advertising, direct mail materials, newsletters, web content, plasma screens, online communications, on-hold messages, articles, collateral, training materials, annual reports, on-hold messages and other related informative and promotional materials that meet program objectives by performing the following duties.

Skills/Requirements: Strong oral and written communication skills. Ability to accurately perform multiple tasks simultaneously while projecting a positive image to members and co-workers. Computer literate with a working knowledge of Microsoft office, lotus, spreadsheets and proficient with 10 key. Minimum of two to four years experience as a mortgage loan officer. Prior experience working in a satellite location helpful. To be considered, please submit your resume to: HR Manager, 25 S. Arizona Place, Suite 111, Chandler, AZ 85225 via email: hrmgr@FirstCU.Net or fax 480 756-4681 EOE

Duties & Responsibilities: 1. Oversee and direct the operations of the Collection Department to insure that it functions within Credit Union and departmental policy. a. Ensure departmental objectives are attained and Financial and Accounting records are accurately maintained and reported by required deadlines. b. Inform V.P./Administration of departmental conditions and objectives. c. Evaluate and conduct employee performance appraisals. d. Recommend and implement approved policy changes. e. Recommend staffing changes, as needed. f. Review and act to resolve member complaints. g. Review all invoices received from various Collection vendors. 2. Ensure that credit and collection policies, procedures, practices and documentation meet Federal and State regulations. 3. Responsible for the management of repossessed vehicles and the disposition of the collateral. Attend foreclosure proceedings, make field calls and work with various collection agencies to minimize losses to the Credit Union. 4. Act as liaison with legal counsel on applicable collections issues. 5. Establish and monitor effective control procedures for delinquent loans. The position is responsible for recommending charge-off of loans, overdrawn shares/share drafts and from the Fresh Start program. Maintain a process of past due loan file reviews and handle the most serious delinquent accounts. Co-approve or deny all extension requests. 6. Ensure staff is properly trained regarding all policies, procedures, protection of credit union’s interests and the courteous handling of members. Train staff on alternative collection techniques to resolve issues positively. Recommend new training programs. 7. Participate in Annual Strategic Planning and Annual Budget process. Provide management with monthly reports on departmental progress. 8. Oversee and manage the collateral protection insurance program. Knowledge Required: (Includes formal education and on-the-job training, licensure, etc.) College Degree and/or 5 plus years of financial institution experience in collections and repossession work at the management level or equivalent combination of education and experience. The qualified candidate should possess a thorough knowledge of credit union industry operations, policies and procedures, and services. Must demonstrate a high level of competency, experience and knowledge in all state and federal laws, rules and regulations regarding credit and collections such as liens, bankruptcies, etc. Valid current AZ Drivers License required.

•Conducts research and prepares documents to assist in compliance reviews and risk assessments. •Monitors exception and other internal reports for compliance with Bank Secrecy Act (BSA) and other rules and regulations. •Monitors and coordinates vender management program. •Maintains currency in organizational and regulatory agency rules and regulations. •Supports system administration of core systems to include password resets, user maintenance, etc. •Performs testing and recovery activities. •Supports and coordinates educational/training programs regarding compliance and security. SKILLS/REQUIREMENTS: Previous experience with compliance programs and regulations in financial industry. Must have a high degree of computer literacy, proficiency with MS Word and Excel. At least two years of college or Associate Degree in general business preferred.

Manages the daily operations of a full service Credit Union branch with a combined asset size over $100 million. Ensures that the office is exceeding member expectations by empowering associates and maintaining a work environment which instills motivation, teamwork, and enterprising attitudes.

Skills/ Requirements This position requires excellent oral and written communication skills, a positive attitude, desire to succeed, confidentiality, and attention to detail and accuracy. The ability to accurately perform multiple tasks simultaneously while projecting a positive image to members, co-workers, and staff a must. Bachelors degree or equivalent in a related area with advanced training preferred; or a minimum of ten years related lending experience covering consumer, mortgage, and commercial loan types. A minimum of five years experience of credit administration in a senior management position, related experience in loan workout, loan review, collections; or equivalent combination of education and experience. Experience in a credit union environment is preferred. Superior planning and leadership skills are essential. Must comply with and assist First Credit Union in enforcing the provisions set forth in its Bank Secrecy Act, Anti-Money Laundering and Member/Customer Identification Policy. All FCU staff are required to ensure that they understand and accept the duties placed on them in the FCU Safety Policy not to endanger themselves or others and to co-operate with colleagues and management in the control of safety at work. As an employer, First Credit Union offers a professional, friendly, and cohesive working environment while offering competitive pay and superior benefits which include: Paid sick/vacation time 11 Paid holidays Paid training program Career Training Opportunity to advance Medical/Vision/Dental Insurance (F/T) LTD/AD&D/Life Insurance (F/T) 401K plan If interested, please forward resume and letter of introduction; including salary expectations to HR Manager, 25 S. Arizona Place, Suite 111, Chandler, AZ 85225 or email hrmgr@FirstCU.Net. EOE

Perform routine member transactions in a prompt, accurate and courteous manner. Serves as liaison between the member and the credit union. Responsible for providing account information,and professionally handling members? daily credit union needs. Provides a variety of transaction services to members.

We are a small credit union seeking a flexible person to assist our member’s with their financial needs.

Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union by performing the following duties.