Latest Editions of STAR

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Latest Editions of STAR STAR is the Staff Training and Recognition Program. These courses are flexible and require no travel time or days out of the credit union. STAR fills the student with a sense of purpose and direction while improving the student's skills. The student will see the credit union as providing a career, not just a job. Your credit union benefits from a skilled, experienced and motivated staff of assured professionals. (updated 4/07) Module Name Edition Date S10 Credit Union Orientation- Discontinued (replaced with S1304 or A1004)     S20 Member Relations Fourth 2000 S30 Security Fourth 2001 S100 Money & Negotiable Instruments Fourth Revised 2002 2000 S110 Member Services Fourth Revised 2003 2001 S120 Cross-Selling Fourth Revised 2003 2001 S200 The Lending Process Fourth 2002 S210 Lending Products & Regulations Fourth Revised 2002 2001 S220 Collections Fourth 2002 S300 Basic Accounting Third 2002 S310 Accounting for Credit Unions Third 2000 S320 Credit Union Financial Analysis Third 2001 S400 Bankruptcy & Court Proceedings Third 2006 S410 Mortgage Lending Third 2002 S420 Loan Marketing Third 2002 S500 Improving & Maintaining Quality Service First 1997 S510 Successful Sales Techniques (on line only)     S520 Interpersonal Skills: Understanding Your Impact on Members   Second 2003 S600 Credit Union Technology Second 2001 S610 Working With Technology- Discontinued (replaced with S630 or A1009)     S620 Serving Members with Technology Second 2002 S700 Loan Interviewing First Revised 2002 1999 S710 Loan Underwriting First Revised 2002 1999 S720 Loan Servicing First Revised 2002 1999 S800 Opening New Accounts First Revised 2002 2000 S810 Individual Retirement Accounts Second 2002 S820 Investment Choices for Members First 2000 S900 Preventing Fraud First Revised 2002 2000 S910 Security Issues First Revised 2003 2000 S1000 Develop A Career Plan: Practical Tools & Methods for Mapping Your Career First 2000 S1010 Write Effectively: Credit Union Business Writing Techniques First 2000 S1020 Make Work Manageable: Time, Stress and Workload Management Strategies First 2000 S1100 Working Effectively with Difficult Members First Revised 2003 2000 S1110 Helping Members Understand and Solve Common Problems First 2000 S1120 Using Technology to Improve Member Service First 2001 S1200 Financial Management Made Easy Part 1 First 2001 S1210 Financial Management Made Easy Part 2 First 2001 S1300 Member Service: Exceeding Expectations First 2001 S1301 Financial Counseling First 2002 S1302 Transitioning from Staff to Management First 2002 S1303 Communication and Telephone Skills First 2002 S1304 Introductions to Credit Unions First 2006 S1305 Credit Union Sales First 2006 S1306 Business Math: Lending & Credit First 2006 S1307 Business Math: Share & Deposit Accounts First 2006 S1308 Professional Member Service First 2006 S1309 Security Procedures Protocol Coming 2007 S1310 Successful Collections First 2001 S1320 Robbery Prevention and Preparation First 2001